Our Commitment
At Cube Dental, we are committed to providing high-quality dental care in a safe, professional, and friendly environment. We value feedback from our patients and use it to continuously improve our services.
We take complaints very seriously. All complaints are dealt with courteously, promptly, and confidentially. Our aim is to resolve issues quickly, fairly, and where appropriate, to make changes that improve our patient care and service.
How to Make a Complaint
If you wish to make a complaint, you can do so in any of the following ways:
- In person – by speaking to the Practice Manager
- By email – hello@cubedental.ie
- In writing – to the Practice Manager
- Online – via our website feedback form
If your complaint relates to any aspect of clinical care, it will normally be referred to the dentist who provided your treatment, unless you request otherwise.
Our Process
1. Acknowledgement
We will acknowledge your complaint in writing within 5 working days of receipt. A copy of this Complaints Policy will be provided.
2. Investigation
- Your complaint will be reviewed by our management team
- Where appropriate, the treating dentist or relevant staff member will be asked to provide details
- We may contact you to seek further information or to clarify points
3. Response
We aim to provide a full written response within 20 working days of receiving your complaint. If the investigation takes longer, we will keep you updated and let you know when to expect a response.
4. Outcome
- You will receive a clear explanation of our findings and any actions we propose to take
- If changes are required, we will implement them to prevent recurrence
Further Steps
If you remain dissatisfied with our response, you have the right to contact:
The Dental Council of Ireland
Address: 57 Merrion Square, Dublin 2, D02 HE14
Phone: +353 (0)1 676 2069
Email: complaints@dentalcouncil.ie
Website: www.dentalcouncil.ie